At Banana Horse Adventures, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website or make a booking with us.
1. Information We Collect
When you contact us or make a booking, we may collect information such as:
Full name
Email address
Phone number
Number of participants
Booking date and time
Activity selected
Information necessary to arrange your booking
Payment-related information when applicable
We only collect information that is reasonably necessary to provide our services and manage your booking.
2. How We Use Your Information
We may use your personal information to:
Process and confirm bookings
Communicate with you about your booking
Answer your questions and requests
Provide information about our activities
Process payments where applicable
Improve our website and services
Prevent fraud, misuse or security issues
Comply with applicable legal requirements
3. Payments
When you make a payment through a third-party payment provider, your payment information may be processed directly by that provider.
We do not normally store your complete credit or debit card details on our website.
Payment providers may have their own privacy policies and terms.
4. Website Cookies
Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website and support certain website functions.
Cookies may also be used by third-party services such as analytics or advertising platforms.
You can adjust your browser settings to refuse or delete cookies. However, some website features may not function correctly as a result.
5. Google Analytics and Advertising
We may use services such as Google Analytics and Google Ads to understand website traffic and promote our activities.
These services may use cookies or similar technologies to collect information about website visits and interactions.
The information collected may include browser information, device information, approximate location and interactions with our website.
6. Sharing Your Information
We may share necessary information with trusted service providers when required to provide our services, including:
Payment providers
Booking and reservation platforms
Website and hosting providers
Analytics and advertising services
Communication providers
We only share information that is reasonably necessary for the relevant service.
7. Data Security
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including booking management, customer service, legal, accounting and administrative requirements.
9. Your Rights
Depending on applicable law, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information where applicable
Object to certain uses of your information
Request restriction of certain processing
Withdraw consent where processing is based on consent
To make a privacy-related request, please contact us using the details below.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate involvement of a parent or responsible adult.
When booking activities for children, the responsible adult should provide the necessary information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Banana Horse Adventures
Morocco
Website: bananahorseride.com
Email: youssfeghir1992@gmail.com
